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Renewing an Existing Policy
When a policy is about to expire, customers need to renew it. They worry about losing coverage if it’s not done on time. Renewals can usually be done online or via the app.

Cancelling a Policy
Sometimes people need to cancel their policy — maybe they sold the car. They often ask about the refund process or any cancellation fee. GEICO requires a call to complete the cancellation.

Getting a New Quote
Customers often want to check insurance rates for a new car or vehicle. They visit the website or app to get a quick quote. This helps compare prices before buying a policy.

Adding or Removing a Driver/Vehicle
Customers may need to update their policy after buying a new car. Or they want to add/remove a family member as a driver. These changes can affect the insurance rate.

Making a Payment or Fixing a Billing Issue
Some customers have trouble paying their bill or setting up auto-pay. Missed payments can lead to late fees or cancellation. GEICO offers payments by app, website, or phone.
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